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“Becoming number one is easier than remaining number one.”
– Bill Bradley
Everyone screws up once in a while. We give bad advice, we ignore good advice, we act impulsively, we are close-minded, we are arrogant. So often hubris is the harbinger of the Fall. And the farther the fall, the bigger the news. It’s easy to believe the hype and get so comfortable, so enveloped in the warmth of the Likes and the vanity metrics that we miss the signs of a coming challenge. When we see not the trees but the forest, we court disaster—or at least a smug write-up on The Verge. So, we compiled this list of What Not To Dos to help you be a Butterfield, not a Blockbuster.
Blockbuster CEO John Antioco once dismissed Netflix as a “very small niche business” and passed on the chance to buy it for $50 million – just double the severance he left with in 2007. Blockbuster filed for bankruptcy in 2010 and was subsequently purchased by satellite television provider Dish Network in 2011. Now worth $50 billion, Netflix is poised to disrupt the entire studio system, unless Hollywood manages to catch up.
In 2002, Yahoo was in negotiations to buy Google. They offered $3 billion and then rejected a counteroffer of $5 billion. CEO Terry Semel deemed it “unacceptably high.” Just four years before, Yahoo turned down the opportunity to buy search tech from Larry Page and Sergey Brin. Yahoo is currently in a state of confusion and decline, losing market share and revenue, while Google currently controls nearly 70 percent of the search-related advertising market.
Friendster founder Jonathan Abrams turned down a $30-million offer from Google in 2003. He listened to friends and investors who believed they could Go Big on their own. They had ample enthusiasm but lacked understanding of the audience. Basic technical requirements went unmet while competitors like MySpace integrated user content and built community. Friendster is considered an “iconic case of failure.” In perhaps the best argument for integrated competitive intelligence, its farewell message mentions the challenges of an evolving landscape in a competitive industry.
Note: ironically, this New York Times article from 2006, about the failure of Friendster, due in part to a lack of competitive awareness. neglects to mention Facebook at all.
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